Below you will find Grand River Kayak’s General Terms and Policies. Please take the time to read these terms and policies, as they will outline our rights and obligations as a service provider, as well as your rights and responsibilities as a customer. Please read all forms carefully, in particular the Waiver Form, as it affects your rights as a participant in any services Grand River Kayak provides.
FORMS
Here you will find all of the necessary forms to download and print.
This requires Adobe Acrobat Reader. Download Here
A “Waiver Form” is required to participate in ALL tours, lessons and rentals. Click Here to Download
A “Program Registration” is required for ALL tours and lessons. Click Here to Download
A “Rental Agreement” is required for ALL kayak and gear rentals, including those for Social Paddles. A valid credit card or security deposit is required. Click Here to Download
If you have any difficulties downloading or printing any of these forms, blank copies are available at Grand River Kayak. Please allow sufficient time to fill out the forms prior to the start of your program. Please be courteous to others and plan to start on time.
A NOTE ABOUT WASHROOM FACILITIES
Please note that we have “portable” washroom facilities (aka port-a-potty) on site seasonally between May 1st and November 1st. These facilities are clean and well maintained. During the winter months, we do not have washroom facilities available. Should you be visiting between November 1st and May 1st, of if portable washroom facilities are not to your liking, we recommend using an alternative washroom prior to your arrival at Grand River Kayak. We apologize for any inconvenience this may cause our visitors.
GENERAL POLICIES
Please note that any rental equipment being returned outside of regular business hours is done at YOUR OWN RISK.
TERMS AND CONDITIONS
All necessary forms must be fully completed and signed, with a deposit/prepayment in order to validate and secure a registration.
In order to guarantee your spot in a program: All programming requires a 50% deposit in order to secure your equipment or programming for a particular day. Arrangements can be made over the phone for Visa, Mastercard and American Express. Mailed cheques will be accepted but are subject to $25.00 NSF fees and loss of reservation.
If you cancel: All programming requires one week notice for a full refund. If less than 1 weeks notice is provided, a full refund will only be issued if we can fill the spot, otherwise you will lose your deposit.
If we cancel: We reserve the right to cancel any program at any time due to unsafe weather or insufficient registration. In this case a full refund will be issued. A partial refund may be issued depending on other circumstances.
RENTALS
Specified equipment has been properly fitted and is in good working order. It is the responsibility of all participants to pre-inspect their rental equipment. A fee will be applied towards return of equipment that has been damaged, lost, stolen, misplaced or excessively dirty. A bucket and water will be provided for those wishing not to incur penalty for returned dirty merchandise, otherwise a $10.00 cleaning fee will be applied. For damaged gear a fee schedule is posted in the Grand River Kayak Rental booth indicating the cost or estimate to repair. For lost or stolen gear, a fee of “retail minus 20% “ will be applied.
For all rentals a security deposit is required prior to use. This can be done using Visa, Mastercard or American Express. A driver’s license (of the driver) will be required to be held by Grand River Kayak and both the security deposit and license will be returned upon return of rental gear in good working order.
For more specific terms related to Rentals, Click Here
INSTRUCTIONS FOR MAKING YOUR RESERVATION
Please call us at (905) 701-6818 or use the “Contact Us” button at the bottom of the screen to verify available space for your tour, lesson, or rental.
As all group sizes are limited, this is important to avoid disappointment.
Once space has been confirmed, please download and complete our Registration and Waiver forms. These documents are required for any tour, lesson, or rental we offer. Please take the time to read and understand these forms before you sign them.
