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TERMS AND CONDITIONS
All necessary forms must be fully completed and signed, with a deposit/prepayment in order to validate and secure a registration.
In order to guarantee your spot in a program: Guided tours, lessons and multi-day trips require a 50% deposit. “Intro to Kayak/Rescue”, rentals and Kardio Kayak Classes require a 25% deposit. Arrangements can be made over the phone for Visa, Mastercard and American Express. Mailed cheques will be accepted but are subject to $25.00 NSF fees and loss of reservation.
If you cancel: Guided tours, lessons, multi-day trips and Kardio Kayak Classes require 2 weeks notice to cancel for full refund (less $10.00 Administration fee). If less than 2 weeks notice is provided, a full refund will only be issued if we can fill the spot and 50% refund if the spot cannot be filled. For rentals and “Intro to Kayak/Rescue” same refund policy applies, but with 1 weeks notice. Deposit is based on total, before taxes, for all members participating in registered activity.
If we cancel: We reserve the right to cancel any program at any time due to unsafe weather or insufficient registration. In this case a full refund will be issued. A partial refund may be issued depending on other circumstances.
Discounts: A $20.00 per person discount will apply to anyone providing their own kayak for Kardio Kayak Classes, full day lessons and multi-day trips. No discounts for guided tours or lessons of 5 hours in length or less.
RENTALS
Specified equipment has been properly fitted and is in good working order. It is the responsibility of all participants to pre-inspect their rental equipment. A fee will be applied towards return of equipment that has been damaged, lost, stolen, misplaced or excessively dirty (a bucket and water will be provided for those wishing not to incur penalty for returned dirty merchandise). For damaged gear a fee schedule is posted in the Grand River Kayak Rental booth indicating the cost or estimate to repair. For lost or stolen gear, a fee of “retail minus 20% “ will be applied.
For all rentals a security deposit is required prior to use. This can be done using Visa, Mastercard or American Express. A driver’s license (of the driver) will be required to be held by Grand River Kayak and both the security deposit and license will be returned upon return of rental gear in good working order.
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