These are the General Terms and Conditions, Cancellation Policies and General Information regarding Kayak, Canoe, SUP and Gear Rentals at Grand River Kayak.
Please read these terms and conditions, particularly the sections regarding PFD's, Cleaning Fees, Security and Deposit, and Cancellations, as these will have a direct impact on your experience with us. By reading and understanding these rights and responsibilities, we can all avoid surprises or disappointments.
4 hour: Up to and including 4 hours.
Full-Day Rates: More than 4 hours up to and including a full 24 hours.
Rentals must be returned during regular business hours. If you are looking for a full day rental, it is due back prior to closing on that business day. See our current hours of operation. Otherwise please be prepared to take your rental with you and return it upon opening of the following day. If you require a full 24 hour rental, it must be disclosed upon reservation. Half-Day rentals returned beyond 4 hours usage will automatically be charged the difference of the Full-Day rate. Any late rental is given 30 minutes grace. At this point, we will assume ( if we have not been contacted by you or your party), that you are having an issue on the water and require assistance or the gear has been stolen. Please note that in this case the OPP will be notified to assist you, and you will be responsible for these fees. Please have your rental back when it is due!
PFD's (Personal Floatation Devices) aka Lifejackets
Our company policy states that wearing a PFD at all times while on or near the water is mandatory while using our equipment during tours, lessons or rentals. Customer safety is our #1 priority. CSA-approved PFD's are supplied with every boat or board rental, tour and lesson. It is 100% included in the fee for your program or rental, as is all other Transport Canada required safety gear. If you do not wish to wear a PFD, you will be asked politely to not paddle with us. If you wish to use your own PFD, please make sure a whistle is attached in order to comply with regulations. We do not loan out or rent whistles, however you may purchase one in the store. Thank you for your understanding of this vitally important safety feature, which we insist upon for the protection of our clients, our staff, and rescue services.
We understand better than anyone that paddling is wet, and sometimes dirty, activity. We don't expect returned rental gear to be SPOTLESS, but we do expect customers to be responsible to remove their own trash, take any personal belongings, and we ask that if the interior of the kayak or canoe, or deck of an SUP is excessively wet and/or dirty, that you help us an other out by cleaning up after yourself. After all, you didn't receive your rental with an inch water and mud in the bottom and a seat that is soaking wet, and frankly there is absolutely NO REASON to return your rental in that condition. A little common sense and respect for others go along way. If Grand River Kayak needs to clean garbage out of your returned rental, or an excess amount of water or dirt in order to return it to a state of acceptable cleanliness, we will charge $10.00 per vessel to the credit card you have provided for security for your rental. Should for some reason you unwilling to clean up after yourself or pay someone else to do it, we'd like to respectfully suggest that you consider renting elsewhere.
Pick ups & returns during OPEN hours on regular business days.
**Please note that any equipment returned outside of regular business hours and not accepted and inspected by a staff member are done at YOUR OWN RISK and Grand River Kayak will not be held responsible for any theft, damage or loss as a result.
Must be over 18 years of age to rent any equipment. Those under the age of 18 require a parent or guardian to secure the rental and sign a liability waiver.
For group sizes larger than 10 people a $50 refundable cleaning deposit is required.
Cash, Debit, Visa, American Express or Mastercard Photo ID is required. Payment due in full upon pick up of kayaks and/or gear.
IDENTIFICATION AND SECURITY DEPOSIT
A valid Driver's License and a valid credit card (VISA, Mastercard or American Express) are required for the person taking responsibility for the security of the reserved rental equipment. Lost or stolen equipment will be charged the replacement value. Damages will be charged based on the cost of parts and labour to repair. Late charges and cleaning fees will also be billed to the credit card on file, if applicable.
Everyone who rents kayaks and/or gear will be required to sign a "Rental Agreement" and a "Liability Waiver and Assumption of Risk".
Highly recommended in advance by phone, e-mail or in person. Credit card number and expiry date are required to guarantee your reservation.
CANCELLATION, EARLY RETURN & LATE RETURN
All cancellations are subject to a $10.00 administration fee.
Cancelled reservations require 1 week advance notice to be eligible for a full refund.
If you cancel your reservation with less than one weeks notice but more than 24 hours notice, regardless of circumstance, your deposit can be applied to the same reservation for a future date within the current season (no carry forwards to the next year).
If you cancel with less than 24 hours notice or cancel a reservation on a holiday weekend, NO refund will be issued and the deposit is not able to be applied to a later date.
If we cancel you will have the option to move your reservation to an alternative date or be issued a full refund.
Grand River Kayak reserves the right to cancel any program, at any time, due to unsafe weather or insufficient registration. We will do our best to notify any and all customers who have reservations far enough in advance to avoid you travelling to our location unnecessarily in the case of a cancellation, but we CANNOT guarantee that any decision will made in sufficient time. No allowable amount for transportation expenses will be provided.
Policies, program and fees can be changed at any time without notice.
Full daily rental rates will be charged on all late returns, regardless of circumstance.
No refund for early returns.