Returns and Exchanges

Please read and understand our Returns and Exchanges Policy.

This policy applies to all items purchased online, or in the store.

All brand new merchandise (unless otherwise indicated) purchased online or in store can be returned or exchanged within 30 days of the date of purchase.
All items must be clean and unused, in the original packaging and with the tags (if applicable) still attached.
You are responsible for the return shipping costs and applicable fees, and refunds do not include the original shipping costs to you. We recommend using a shipping method that provides tracking numbers. Grand River Kayak will not be responsible for return shipments that are lost in transit, and we will not issue a refund or exchange until your merchandise is received at Grand River Kayak.
For International Orders this might also include duty, brokerage, or other customs charges.
We do not accept COD, or collect shipments.

Kayaks, canoes and SUP boards are subject to a 20% restocking fee, in addition to any shipping costs to return the item to us. Items must be returned packaged in the original manner to protect the merchandise from any damage caused during shipping.

USED, DEMO, and FINAL SALE ITEMS do not qualify for return, exchange, or refund.
 

REALLY IMPORTANT, PLEASE READ:

Please contact us to obtain a Return Authorization (RA#) number before shipping back.
Please indicate the reason for your return.
This is important as it allows us to track and exchange the product effectively and quickly.  
Items shipped back without an RA# will be refused.

 

Please ship packages to:
Grand River Kayak
2 Port Maitland Road
Dunnville, ON, N1A 1Y3
Canada

1-888-529-2515