Shipping Policies

SHIPPING WITHIN CANADA

Orders are sent via Parcel Post unless otherwise specified. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. All orders are shipped from Dunnville, Ontario and take two to three business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer. Boats, SUP boards and large/bulky items may take longer due to packaging and shipping requirements.

Canada : Canada Post Expedited : 5 -7 business days

Canada:  Large items (kayaks, canoes, SUP boards) : Kayaks, Canoes & SUP Boards are processed on an individual basis.
Shipping is not available on clearance, discounted or used kayaks, canoes or SUP boards.
Shipping prices and delivery times are subject to adjustment once shipping quotes have been obtained for the specific product and customer location.

 

SHIPPING TO THE USA

Orders shipped  to the USA are shipped by Canada Post Expedited service.
Only items that can be shipped by courier are shipped outside of Canada. No kayaks, canoes, SUP boards and some large/bulky items. Please inquire for specifics.
Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. Recipients are responsible for paying these additional fees.
Please note that a valid contact telephone number is required for the export documentation. 

Grand River Kayak is unable to provide estimates for customs fees.
Check with your local customs office for more information.

USA:  Canada Post Expedited- 7-10 business days.

 

INTERNATIONAL SHIPPING

Orders going to international destinations are shipped by surface mail, unless otherwise arranged.
Only items that can be shipped by courier are shipped outside of Canada. No kayaks, canoes, SUP boards and some large/bulky items. Please inquire for specifics.
Orders shipped outside of Canada are not charged Canadian taxes; however, all orders may pass through customs and are subject to import duties,taxes, and custom processing fees. Recipients are responsible for paying these additional fees.

Please note that a valid contact telephone number is required for the export documentation. 

International ( outside of North America):  Shipping Times vary widely depending on location.

All orders placed online or by phone will ship within 48 hours or sooner. If there is a problem or an item is not available for immediate shipment , you will be contacted by Grand River Kayak with information regarding the shipping time of your product.

Once shipped, the timeline will depend on the service chosen. We try and get the product to you as fast as we can at the best price. If you have any questions please do not hesitate to contact us for detailed information.